Customer Services, 8:30am-5pm: sales@buffetpackaging.co.uk
Customer Services, 8:30am-5pm: sales@buffetpackaging.co.uk
We offer Free Delivery Nationwide on orders over £100* (Excluding VAT) We aim to process and dispatch all orders as quickly as possible. Where available, we offer a next working day delivery service; however, next day delivery is not guaranteed.
*Free Delivery Service is not available in some zones within Scotland and unavailable in NI, Europe, and other offshore locations. Please use the checkout or contact us before placing your order . All prices quoted are +VAT
For Orders to be delivered to the UK Islands, please call us to discuss costs on 0330 0880 712 or email us at sales@buffetpackaging.co.uk.
Orders placed before our cut-off time of 11:30am will usually be processed and dispatched on the same working day, subject to stock availability and successful payment.
Orders placed after the cut-off time, at weekends or on bank holidays will normally be processed on the next working day.
We will always make every reasonable effort to ensure orders placed using our next working day service arrive on time. However, deliveries are completed by independent courier companies, and delays can occasionally occur due to circumstances outside our control.
These may include:
We cannot guarantee an exact delivery date or time and cannot accept responsibility for losses caused by courier delays. We recommend allowing additional time for urgent, time-sensitive or business-critical orders.
Customers are responsible for providing a complete and accurate delivery address when placing an order. We cannot accept responsibility for delays or failed deliveries caused by incorrect or incomplete address details.
Once an order has been dispatched, we may not be able to change the delivery address.
The courier may leave the parcel in a safe place, with a neighbour or at a collection point where appropriate. If delivery cannot be completed, the courier will normally provide instructions regarding redelivery or collection.
Additional charges may apply where an order is returned to us following unsuccessful delivery attempts or where incorrect delivery information has been supplied.
Please inspect your order as soon as possible after delivery. Any damaged, missing or incorrect items should be reported to us promptly, preferably within 48 hours of receiving the order.
Please retain the products, packaging and delivery label, as photographs may be required to support a claim with the courier.
Where tracking is available, the relevant details will be provided after your order has been dispatched. Tracking updates are supplied by the courier and may occasionally take time to appear.
Please contact our customer service team if you have any questions about your delivery or believe your order has been delayed. We will assist wherever possible and contact the courier when necessary.
